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Stop the return mail!

Stop the return mail!

30 May 2013, by Manolo de la Fuente My colleague’s face was red when he got off the telephone. He had just finished a difficult call with a disappointed customer. The customer had a huge amount of return mail because the items were undeliverable. And of course, this was PostNL’s fault. My colleague tried to explain why this annoying situation had occurred. What had happened? Many of the addresses used by the customer were incorrect or obsolete. These letters end up back in the mail deliverer’s mailbag. But no explanation would satisfy the customer - it was PostNL’s fault. ‘Stop the return mail, PostNL!’

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Outsourcing data entry: scary or simple

Outsourcing data entry: scary or simple

9 May 2012, by Manolo de la Fuente Your company is doing some serious cost-cutting. All the temps have gone, jobs have been frozen and people who leave aren’t being replaced. How can you possibly save any more money? How about offshoring work like data entry to countries where wages are lower? Like Asia for example? This is bound to raise questions in your organisation, and maybe even opposition. Some data-entry suppliers will claim that offshoring data is as simple as can be. But are they right? What exactly is offshoring? Is it scary? Or is it plain simple?

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Peaks in data entry: too expensive to handle yourself!

Peaks in data entry: too expensive to handle yourself!

20 December 2011, by Manolo de la Fuente It strikes us at PostNL just how many businesses have to tackle a Christmas peak in their data-entry work. We have just processed the bulk of the salary savings scheme requests, and next year we will take care of a vast number of payment slips. In doing so we help relieve banks of their heavy workload, something they certainly appreciate. Large companies dealing with major streams of incoming forms are noticing that managing peaks is a business in its own right. I couldn’t agree more.

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Digitising inbound mail: expensive?

Digitising inbound mail: expensive?

27 October 2011, by Manolo de la Fuente PostNL is receiving an ever growing number of requests for digitising inbound mail, which is scanned with the main aim of cutting post-processing costs. We are also receiving many requests from start-ups and fast-growing businesses who are trying to digitise as much as they can.

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Information streams don’t have to come in through a mailroom.

Information streams don’t have to come in through a mailroom.

21 March 2011, by Mario Suykerbuyk Digitising information is becoming increasingly important for businesses, but often there is a lack of clear focus on what people want to achieve. Some streams could still come in through the mailroom, but in many cases you will also want the information relevant to your primary processes in digital form too.

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